All Seasons Vacation Rentals FAQ
Have a question? Our vacation rental FAQ may be able to help! If you do not find the answer you are looking for here, please feel free to call us at (866) 622-1142.
Q: How can I find properties that are available during my travel dates?
A: You can use any of our menus that prompt you to enter an arrival and departure date, including on our home page. Our site will then provide a list of properties that are open during your specified dates. Another option is to give our front desk a call at (503) 622-1142. One of our Booking Specialists will be happy to find an available location for you that suits your needs.
Q: How do I make a reservation?
A: You can reserve right here on our website or over the phone. Any same-day arrivals must be made over the phone. If your stay is more than 30 days away, you can reserve by paying 30% of your reservation cost with a credit or debit card. The remaining balance is due 30 days before your arrival and collected automatically (unless negotiated) using the credit card on file. If your stay is less than 30 days away, the entire amount for the rental is due at the time of booking and is non- refundable once the reservation is paid in full.
Q: How do I get my keys to my vacation rental?
A: You come by our office and get your vacation home key or door code from our friendly staff. Check in is at 4:00pm, unless early check in accomodations have been arranged. Our office is open from 9:00am - 5:00pm, 7 days a week. We are located at 23804 E Greenwood Ave in Welches. If you are checking in after 5:00pm, you can use our outdoor locker system.
Q: What If I need to cancel?
A: Our cancellation policy is as follows: We take 30% of the full amount of the reservation at the time of booking. We take the remaining balance 30 days prior to your arrival. You have up to that 30 days to make any changes or cancel the reservation. We do keep the $30 booking fee but you will be refunded the remainder. If you are within 30 days of your arrival there is no longer any refunds for cancellations.
Q: I don’t know how many people are going yet, is that okay?
A: Yes, you can make your reservation now and let us know later what your final guest count is, as long as we’re informed of any additional guests before your arrival. We recommend that you book for the minimum number of guests that you know will be attending, then add others as they confirm. We cannot refund for reduced guest counts within 30 days of arrival. Be advised that you must inform us of additional guests before check in date to ensure your rental is stocked with enough towels and supplies for all guests visiting.
Q: Can I bring a pet to my vacation rental?
A: Some of our rentals are dog-friendly; you can find out which ones by checking the pet-friendly page on our website. There is a pet addendum that we ask you to fill out as well as a $60 per pet per night non-refundable pet cleaning fee.
Q: Can our friends stop by for the day?
A: You must get prior approval for any and all guests that will be on the property. If there are more people observed at the cabin than what is stated on the reservation, or otherwise arranged with us in advance, it will be assumed they are overnight guests and the credit card on file will be charged accordingly.
Q: Is parking included?
A: Our vacation rentals have complimentary parking for our guests. Some of our rentals have limited parking. Be sure to let us know how many cars you are expecting.
Q: What is provided in the rentals?
A: All Seasons is proud to provide you with a professionally cleaned and maintained vacation property. Look for special notices and instructions posted in your home and in the guest book unique to your vacation home. All our rental properties come fully furnished and with fully stocked kitchens that include basic kitchen utensils, pots, pans, glassware, dishes, silverware, some spices and cooking oil. Our rentals also include a starter package of linens, towels, hand and dish soap, toilet paper, paper towels. We also offer complimentary cable TV and high-speed internet in most rentals. Other rentals provide a DVD library and / or wi-fi connected Blu Ray players that will allow you to access your Hulu Plus, Netflix, Amazon and Pandora accounts. If you have any special requests, please let us know and we will do our best to accommodate you.
Q: What if I have an emergency? Who do I call?
A: If there is ever an emergency in one of our units (gas leak, water leak, electrical problem, etc.) you easily can reach us during our office hours by phone. If you experience an emergency after hours, please call our after-hours number located on the front of your home’s book and on your driving directions to the vacation home. If the situation is potentially life-threatening, please do not hesitate to dial 911. They can also connect you with non-emergency services.
Q: What happens if I lose my key?
A: Please let us know right away. If it is during office hours please contact the front desk, if this is after hours please contact our after-hours number.
Q: Do we have to pay for cleaning and the property protection fee?
A: The cleaning fee and property protection fee is mandatory. These two costs go directly to our vendors and the property protection fee protects you for up to $1500 in accidental damages.
Q: Why might I be charged for additional cleaning after our departure?
A: We provide a light cleaning checklist for our guests to ensure that housekeepers can clean the rental for the next guests in an appropriate time. If you do not follow the checklist, and it takes longer for the housekeepers to clean the rental, you will be charged additional cleaning fees by the hour. If the rental doors and windows are not secured prior to your departure, and a break-in occurs, you may be charged for the repair of any damage or replacement for stolen items.
Q: An issue came up during my stay. Who do I contact?
A: We ask you to please let us know during your stay if not everything is up to your standards or if you’ve noticed something is broken or needs repair. In most cases we are able to solve the issue that same day. If we’re unable to solve the issue in a timely manner, we will contact you regarding follow up for the inconvenience.
If your question wasn’t listed on the All Seasons Vacation Rental FAQ and you still have questions? Call us at (503) 622-1142